To Our Valued Clients,
We are thinking of all of you during these challenging times we are facing and hoping you are each hanging in there and getting an opportunity to spend some quality time with your horses! Here at Woodside, we have been hard at work to continue to provide nearly all of our normal services, including scheduled farm visits and clinic appointments, as well as emergency calls. We remain committed to doing as much as we can for as long as we can and continue to implement our safety protocols to reduce the spread of COVID-19. We ask that you continue to help us in these efforts so that we can do our part to keep both you and our team safe and healthy.
For Farm Visits: Please have only one person present for farm visits. Please follow the direction of the veterinarian when they arrive at the farm as each situation will have its own variables. When a veterinary assistant is working with the veterinarian, we will have the assistant holding horses for exams and procedures and ask that you do not enter the stall while the veterinarian is in the stall unless they ask for your assistance. During emergency calls where you and the veterinarian may need to be working less than 6ft apart from each other, we ask that you wear a mask.
For Clinic Visits: In an effort to keep our team safe, we are asking that clients do not enter the building. We will have assistants available to hold your horse for exams and procedures. If your horse is coming in to one of our exam rooms, we ask that no more than one person come into the exam room with the horse and stand near the back wall while our team is working on your horse. At the recommendation of the American Association of Equine Practioners and the American College of Veterinary Surgeons, we are limiting procedures requiring the use of Personal Protective Equipment to urgent procedures only. We will proceed with elective surgeries on a case by case basis, please call the clinic to discuss your horse’s needs.
Picking up medications/dropping off samples: Call ahead for anything that you need to pick up or drop off at the clinic. Payment can be made over the phone via credit card. The front door to the clinic is locked. Please call 804-798-3281 and a staff member will bring the medication to you or come pick up the sample from your car.
We appreciate your understanding of our efforts to uphold these safety protocols. We wish you and your loved ones (two legged and four legged) good health!
Sincerely,
The Woodside Team
- If you or anyone in your household is experiencing symptoms or illness, please let our office know prior to your appointment. We will have technical staff to help minimize contact with clients and appointments can be arranged to be done without you leaving your house. We can communicate the exam findings and treatment plan with you on the telephone and follow up with emailed notes.
- Farm Appointments: If you have an appointment at your home or barn, we will continue to take care of your horses, but will practice social distancing and eliminate person to person contact. Please limit the number of people present for the appointment to one, stand six feet apart when possible, and allow our technical staff to handle the horses for exams and procedures.
- Office appointment:. When you arrive at the clinic please stay in your vehicle and call 804-798-3281 to let us know that you are here. Someone will come out to meet you and assist you and your horse to a stall. Our staff is working diligently to socially distance from people and we are therefore limiting the number of non-employees inside of the clinic. For any appointments that require the horse to be inside one of our exam rooms, we will be asking that no more than one person accompanies the horse. We have added a new port-o-john in our parking lot for any clients needing to use the restroom while they are at the clinic. We also have a picnic table waiting area if you do not wish to wait in your vehicle.
- Picking up medications/dropping off samples: Call ahead for anything that you need to pick up or drop off at the clinic. Payment can be made over the phone via credit card. The front door to the clinic will be locked. Please call 804-798-3281 and a staff member will bring the medication to you or come pick up the sample from your car.